Frequently Asked Questions

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FineClean is a professional cleaning service provider dedicated to offering top-notch cleaning solutions for residential and commercial spaces. Our trained staff and eco-friendly products ensure a spotless and healthy environment.

We function as an intermediary between clients and service providers, offering a wide range of cleaning services such as regular house cleaning, deep cleaning, office cleaning, move-in/move-out cleaning, and customized cleaning services to meet clients' specific needs.

You can book a cleaning service through our website or by contacting your chosen provider directly. Simply select the service you need, choose a convenient date and time, and confirm your booking.

No, bookings must be made at least two (2) days in advance. We do not accept bookings made within 48 hours of the desired service time.

Once your booking is made, you will receive a confirmation message with all the details of your scheduled service.

Cancellations made more than two (2) days before the scheduled service date are allowed but are not eligible for a refund. Cancellations made within two (2) days of the scheduled service date are also not eligible for a refund.

We do not offer rescheduling. If you need to change your service date, please cancel your existing booking (subject to our cancellation policy) and make a new booking.

We do not offer refunds for any cancellations, regardless of when the cancellation is made.

We are not liable for any dissatisfaction as stated in our terms and conditions. However, clients are encouraged to leave a review for the specific provider to share their feedback.

The cleaning products are provided by a specific cleaning company, and we ensure that these companies are legally operating. We assure you that they use safe, eco-friendly, and non-toxic cleaning products that are safe for your family, pets, and the environment.

It is not necessary for you to be home during the cleaning service. However, please make arrangements for our staff to have access to your property.

Yes, all our cleaners are insured and background-checked to ensure your safety and peace of mind.

You can reach us via email at (Email Address), or call us at (Phone Number) provided at the Contact Us page.

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